Terms and Conditions

Last updated: [Insert Date]

1. General Information

Company: Hexago Bag Shop

Website: www.hexagobag.com

Address: 33 Hope St, Glasgow, GB G7O 4CA, United Kingdom

Contact: [email protected]

2. User Obligations and Responsibilities

2.1 Account Registration (if applicable)

When creating an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Provide false or misleading information
• Use our products for any illegal activities

3. Products and Services

3.1 Product Descriptions

We offer premium quality bags and accessories including:

• Accessories
• Backpacks
• Briefcases and laptop cases
• General cases
• Toiletry bags

We make every effort to display product colors and features as accurately as possible, but please note that monitor settings may affect how colors appear.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Hygiene Considerations

For hygiene reasons, toiletry bags cannot be returned or exchanged unless they arrive defective or damaged.

4. Ordering and Payment

4.1 Order Process

By placing an order, you make an offer to purchase products under these Terms. We reserve the right to refuse or cancel any order for any reason.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary depending on destination and customs processing.

5.3 Shipping Restrictions

We ship worldwide except to certain Asian countries and remote areas. Customers are responsible for any customs duties, taxes, or import fees in their country.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order, provided that:

• The item is unused and in its original condition with all tags attached
• The item is in its original packaging
• The return process is initiated within 15 days

6.2 Return Process

1. Contact our customer service at [email protected] with your return request
2. We will provide a Return Merchandise Authorization (RMA) number if approved
3. Package the item securely with the RMA number visible
4. Ship to our return address using a trackable method

6.3 Refunds

Refunds will be processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Hexago Bag Shop and protected by intellectual property laws. You may not use our content without our express written permission.

8. Liability Limitations

8.1 Product Use

Hexago Bag Shop shall not be liable for any damages resulting from improper use of our products.

8.2 Website Use

We strive to keep our website accurate and up-to-date, but we cannot guarantee that all content is error-free or that the website will be available without interruption.

8.3 Maximum Liability

Our maximum liability to you for any claim related to these Terms or your use of our website shall not exceed the amount you paid for the product in question.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Postal Address: Hexago Bag Shop, 33 Hope St, Glasgow, GB G7O 4CA, United Kingdom