Privacy Policy

Last Updated: [Insert Date]

At Hexago Bag Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hexagobag.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services to you:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our payment processors).
• Order Information: Details about products you purchase, order history, and preferences.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us if you contact our customer service team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our premium bags and accessories
• To communicate with you about your orders, account, or inquiries
• To provide customer support and respond to your requests
• To improve our website, products, and services based on your preferences
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and protect our legal rights
• With your consent, to send you marketing communications about products and promotions that may interest you

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping carriers), subject to confidentiality agreements.
• Legal Compliance: When required by law or to respond to legal process, to protect our rights, or to prevent harm.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a global retailer, we may transfer and process your personal information outside your country of residence, including to the UK where our business is headquartered. We ensure all such transfers comply with applicable data protection laws and that your information remains protected.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Industry-standard encryption for all data transmissions
• Secure storage with access limited to authorized personnel
• Regular security assessments and monitoring
• PCI-DSS compliant payment processing

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain our systems to the highest standards practicable.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Restriction: Request restriction of processing of your personal information.
• Objection: Object to certain types of processing, such as direct marketing.
• Data Portability: Request transfer of your data to another service provider where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and usage patterns
• Improve our website functionality and user experience
• Deliver targeted advertisements (with your consent where required)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

10. Contact Us