Frequently Asked Questions
At Hexago Bag Shop, we’re committed to providing premium bags and accessories with seamless global delivery. Below you’ll find answers to our most common questions about products, shipping, payments, and more. If you don’t find what you need, our Glasgow-based customer service team is always happy to help at [email protected].
About Our Products
What types of bags do you specialize in?
We offer carefully curated collections including:
- Professional briefcases and laptop cases for business travelers
- Stylish backpacks for students and commuters
- Premium accessories and toiletry bags for the style-conscious
- Durable travel cases designed for global adventurers
How do I choose the right bag for my needs?
Consider your primary use:
- Professionals: Our briefcases and laptop cases offer organization and protection
- Students/Travelers: Backpacks provide comfort and capacity
- Style-focused shoppers: Explore our accessories and toiletry bags for finishing touches
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer gift wrapping or special packaging?
While we don’t currently offer gift wrapping, all our products arrive in premium Hexago packaging that makes an elegant presentation. Contact us if you need special arrangements.
Shipping & Delivery
Where do you ship?
We ship worldwide from our Glasgow headquarters, excluding some remote areas and parts of Asia. Enter your address at checkout to confirm availability.
What are my shipping options?
- Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days) – ideal for time-sensitive purchases
- Free Shipping: For orders over £50 via EMS (15-25 business days) – perfect for accessories and flexible purchases
Will I need to pay customs fees?
While we handle all customs documentation, any applicable import duties or taxes are the responsibility of the recipient based on local regulations.
How can I track my order?
You’ll receive tracking information via email when your order dispatches. For urgent deliveries (like briefcases needed for business trips), we recommend our Standard Shipping for real-time updates.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused with original packaging. Please contact [email protected] to initiate returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days depending on your payment provider.
Do you offer exchanges?
Currently we process returns and new orders separately for efficiency. If you need a different size or style, we recommend placing a new order while processing your return.
Customer Service
How can I contact your customer service team?
Our Glasgow-based team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you have a physical store?
Our headquarters at 33 Hope St, Glasgow serves as our operational center but isn’t open for retail shopping. We’re a specialized online retailer focused on delivering premium bags worldwide.
Still have questions? Our team at Hexago Bag Shop is dedicated to helping you find the perfect bag and delivery solution. Reach out anytime at [email protected].
Shop with confidence knowing every Hexago product is designed for your journey and delivered with care.